Is it scary?
Can I leave if I get too scared?
Please be advised, once you leave the attraction there are NO REFUNDS or re-entry. You paid us to scare you. If you get scared in the line, or in the first few rooms and want to leave, we've done our job.
Be happy with the prompt service. :)
Do I have to sign a waiver?
No, that would be very time-consuming. By entering Arx Mortis you agree to the terms and conditions that are displayed in the lobby and the disclaimer on the back of your ticket.
Will things touch me?
Will things touch me?
How long does it take to go through?
It all depends how fast you can run! The average group takes 45 minutes to an hour to go through both Ghosthill haunted trail and the main attraction, Covington Clinic.
What is the age restriction?
Arx Mortis Haunted Attraction is not recommended for children under 13. However, it really depends on the person. You can bring all of the kids you want, but remember that we provide an EXTREMELY frightening experience that may not be suited for those of an impressionable age.
Do kids have to be accompanied by an adult?
No, but it is recommended. Most parents, after accompanying their children through the attraction, have returned on other nights with their significant others and friends to enjoy the show.
Is there anywhere for parents to wait?
Yes, parents can wait for their children in the lobby.
What time does Arx Mortis usually open?
Tickets go on sale at 7:00pm. The first groups generally go back at approximately 7:30 pm.
What time does the line start forming?
How do I buy tickets?
Tickets are available at the box office the day of the show, or you can purchase online.
Once we’ve used our ticket can we go through again with the same ticket?
No. A new ticket is required for each visit.
How long will I wait if I buy my ticket on location?
Waiting times will vary depending on the day and time of arrival.
We recommend you come early: We open in September. If you come the first few weekends, you will miss the crowd and will be able to go into the haunted house with a very small group of people. This translates into a very personal nightmare. Additionally, weekday nights usually have very small lines.
To avoid the wait, it is best to buy your tickets online or come early.
Is there a way to avoid the line?
For the shortest wait times, we recommend that you plan your visit early in the season or on weeknights/Sunday. If you plan to come later in the season (towards Halloween), you should purchase your tickets online, as the online queue line is generally shorter than the onsite ticket queue line.
If I'm in line by closing time, will I still be able to go in?
Yes. If you are in line at closing time you will get to go into the attraction.
Can I go through if I'm pregnant?
Although we do not recommend it, you may ENTER AT YOUR OWN RISK.
Are there fog and strobe lights?
Yes. We do use fog machines and strobe lights at Arx Mortis. Should you find the smoke and strobes too intense there are emergency exits throughout the attraction.
It is not recommended that anyone with epilepsy or heart problems enter our attraction. All entry is AT YOUR OWN RISK.
Is smoking allowed?
Smoking and Vaping are only allowed in the parking lot. Smoking and Vaping are NOT allowed indoors
Can we take flash photos of your haunted houses?
NO photography OR videography of any sort is allowed INSIDE the haunts. There are many reasons for this. Among these reasons, a simple flash or strobe from your camera will temporarily blind our creatures, it disrupts the other guest's experience, and pausing to take pictures and video slows down the line. If you are observed breaking this rule, you may be asked to leave your tour immediately with no compensation.
Does your attraction have security?
Yes. Safety is one of our highest priorities! Arx Mortis has armed police and security officers on staff during production.
Can you be asked to leave/escorted out of the attraction?
Yes! We do not allow the touching of our creatures, pushing, fighting, vulgar behavior, weapons of any kind, alcohol, nicotine products, if you are impaired by drugs or alcohol, etc.
Can I bring ________?
If you have to ask, it's best that you leave it in the car or, better yet, at home. We are dedicated to providing a safe, fun event for every visitor. Therefore, weapons of any kind, pepper spray, knives, lighters, flashlights, alcoholic beverages, and any other potentially dangerous objects are not permitted inside Arx Mortis. We have a strict "no guns" policy, which means that even persons licensed to carry a firearm, including off-duty law enforcement officers, will not be permitted to bring their weapon (and we can't hold them for you either).
WE SUGGEST NOT BRINGING/WEARING ARTICLES OF JEWELRY, ACCESSORIES, or PHONES solely for the fact that if lost Arx Mortis cannot ensure they will be found
Can my friends and I wear our Halloween costumes when we come to Arx Mortis?
You may wear any costume you wish, however we do not allow masks, theatrical makeup or other face disguising techniques.
Do you have concessions available on-site?
Yes, food and beverages are available at the concession stand in the lobby.
Do you sell T-shirts and souvenirs?
Yes, T-shirts, sweatshirts, hoodies, shot glasses, lanyards and more are available in the exit lobby Gift Shop, Keepers Korner.
How old do you have to be to volunteer at Arx Mortis?
You must be at least 16 years old to volunteer at Arx Mortis. Anyone under 18 MUST have a parental signature and must leave the premises at 9:00 p.m. on school nights
Is this the haunted house where there are 13 floors and when you get to the top you get your money back?
No, there is no such haunted house.
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Is it safe to enter with a walking boot, on crutches, pregnant, or with neck or back injuries?
Do you offer a military discount?
Do you take credit cards?
If I purchase my ticket online, do I have to print my ticket?
FastPass tickets are not offered online for the night I plan to attend. Can I upgrade when I arrive?
Yes! Speak with the ticketbooth personnel about adding this upgrade to your ticket. On nights with shorter wait times, they will recommend that you save your money! However, if you are desperate for the FastPass ticket, they will be glad to upgrade your ticket for the posted amount.
Do you offer group discounts?
Yes we do. For groups of 15 or more, the discount is $3 per Arx Mortis ticket price/person. Groups must be paid by one person to receive discounted price.
Are you still open if it rains?
The main attraction and 5 Minute Escape Room will be open regardless of weather. During heavy rain, Ghosthill haunted trail and Ataxia Extreme Laser Tag will be CLOSED. If you pre-purchased tickets for the Hill and/or Ataxia (online), we will refund those tickets at the online ticket window, or you can use your tickets on another night when those attractions are open.