Frequently Asked Questions

Where is Killen Time Escape located?

Killen Time Escape is located at 4063 US Highway 72, Killen, Alabama across from Brooks High School in Lauderdale county and on the same property as Arx Mortis haunted attraction.

Do I need to book in advance?

YES, all bookings are by appointment only. Book at least 4 hours in advance online, or call for availability.

What time should I arrive?

Please arrive at least 15 minutes prior to your game start time. Arriving late may cause a deduction from your 60 minutes of game time.

Can I make a reservation for a large party or team building event?

YES! Just call the phone number listed on the Contact page and let us help you coordinate your event at Killen Time Escape.

Is it scary?

Our escape rooms aren’t intended to be frightening, however they are designed to be intense. You are racing the clock to diffuse a bomb, rescue miners, escape an abduction, or another high pressure, fully immersive situation. While we do have one escape room that is paranormal themed (Graystone’s Secret), it is not intended to be terrifying.

Is it safe?

Unlike many escape rooms our entrance doors for each mission are always unlocked (so you are never technically locked in), and you always have an exit should you need one. We trust your imagination and the other elements of our experience to provide you with the fun and immersion of the game.

How many people can be in one group?

We allow up to 8 people per time slot per room. If your group is fewer than 4 people, you might be sharing the experience with players outside of your party.

Can I do any of the escape rooms alone?

No. There is a minimum of 2 people per time slot per room, and you may be placed with other players outside of your party.

Do I have to sign a waiver?

Yes. Either access that form HERE or sign when you arrived for your pre-booked appointment.

What is an escape room?

Escape games are fun, real-life brain-teasing adventures that pit your wits against the clock. Each room has its own theme, story, and mission. As a player, you find clues, manipulate objects, and use reasoning to solve the challenges and escape the room.

Can we book a birthday party there?

At this time, we do not have a party room available, but we each of our rooms can accommodate up to 8 individuals.

What if we are running late?

We recommend that you arrive 15 minutes prior to your reserved game time to fill out paperwork and receive crucial instructions. Reservations are scheduled so that another group will enter the escape room soon after your reservation time has concluded, so there isn’t much in the way of wiggle room!

What if I need a restroom break before the game is over?

You may exit the escape room at any time during the game, however, the game clock will not stop during this time.

What happens if we don’t escape?

Like most things in life, winning is never a guarantee, and some of our rooms are designed to be quite difficult. There’s no penalty for losing, and ultimately the goal is to have fun trying your best to solve puzzles as a group.

Can kids play?

Kids are great, and plenty of them are great at puzzles, however, due to the difficult nature of most of our rooms we do not recommend them for players under the age of eight. All children under 16 must play with adult supervision. *We will be offering a kids escape challenge in the coming months that is suitable for ages 6 – 12.

Do you offer refunds?

Cancellations up to 24 hours in advance may be eligible for refunds.

Do you have restrooms?

Yes, we have restrooms.

Are your games handicap accessible?

Yes, some of the games are wheelchair accessible (Graystone’s Secret & Silo 9). While these games are wheelchair accessible, be aware that some of the challenges are physical and may require assistance from non-wheelchair bound team members.

Can I take pictures or video in the room?

Sorry, but that’s a no. We need to make sure the solutions to our challenges don’t end up online. There will be an opportunity for a photo in the photo area once your game has ended.

How hard is it?

There is an expert level of each game available. Expert level games are more complicated than the regular game, and are available upon request.

I made a reservation for my group of friends but we have another person who wanted to join last minute. Can they just come in with us?

Please give us a call and check if there are any openings so an extra ticket can be purchased! We’ll do our best to accommodate your group.

What if there’s a puzzle we just can’t solve? Will you help?

Don’t worry. Our game masters monitor each game through multiple cameras (not recorded) and you are able to communicate with them at all times. Run into a particularly sticky riddle and they’ll be available to help you out!